Frequently Asked Questions (FAQ)

CLASSIC EDITION:

Unlimited edition.

Quality paper with a weight of 200 g/m² (80 lb).

Supplied with or without frames, made from pine and are available
in 4 colors: Black wood, white wood, light wood, dark wood.
They are 20 to 25mm (0.79 to 0.98 in) thick, and 10 to 14mm (0.4 to 0.6 in) wide.

Available in 4 sizes:
30x40 cm / 12x16″
40x50 cm / 16x20″
50x70 cm / 20x28″
70x100 cm / 28x40″

To ensure your poster retains its full glory, clear, durable plexiglass is used to protect it from damage. We include hanging hardware with every order.

PRESTIGE EDITION:

Limited edition of 50 copies worldwide.

During a SHIFT, 4 new works in Prestige Edition are put online.

Our canvas print offers enhanced texture and timeless beauty. The texture of the canvas enhances the natural look and feel of the image, creating a truly immersive art experience.

We use responsibly sourced wood for the tension bars, mainly FSC certified wood, to manufacture our canvas prints, ensuring a durable and high-quality product.

Our canvas print is available in two thicknesses, thin and thick, to suit your preferences. The thin canvas has a wooden tension bar that is about 2 cm (0.8 in) thick, while the thick canvas has a wooden tension bar that is about 4 cm (1.6 in) thick.

We use coated fabric, a blend of cotton and polyester, for our canvas backing. The weight of the canvas is approximately 300-350 g/m² (110-130 lb) and its thickness is 350-400 microns, which gives a strong and durable product.

We have also included a suspension kit, which may vary depending on the shipping country.

Only one size available:
70x100 cm / 28x40″

To avoid any damage during transport, we ship our canvas prints in protective packaging and sturdy cartons.

A SHIFT is a private sale for members of the Leonardo club.

During a SHIFT, 4 new works in Prestige Edition are put online on a specific date. The number being limited to 50 prints, the SHIFT gives the chance to obtain a work by Leonardo De Ganci.

Subscribe to the newsletter to get early access.

• Once your order is confirmed and ready to ship, you will receive an email from us (via GLS or DHL).

• When your order leaves our factory, a second email will be sent to you with a tracking link (be sure to check your spam folder).

• If you do not receive an email with a tracking link or tracking updates are missing, contact us at leonardodeganci@hotmail.com providing the name or email used when ordering . We will assist you in tracking your order.

• You can check the status of your order at any time in the “My Account” section of our site.

FREE delivery in France and throughout Europe.

Delivery times are estimated as follows:

• France and EU: 5-6 working days
• USA: 9-10 business days
• Rest of the world: 9-10 business days

Once your order is confirmed and ready to ship, you will receive an email from us (via DHL). When your order leaves our warehouse, you will receive another email with a tracking number to track your order in real time. If you do not receive your order within the estimated time frame, please contact us at the following email address: leonardodeganci@hotmail.com

Delivery time includes receipt of your order, production and delivery. Delivery times and shipping costs are estimates and cannot be guaranteed.

In this case, please send us an email to: leonardodeganci@hotmail.com

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund is in place. This will be automatically credited to your credit card or original payment method as soon as possible.

You can pay for your purchases securely with PayPal, by credit card (Visa, MasterCard, American Express), Apple Pay.

For any returns of merchandise, please contact customer service by email. You have 14 days to exercise your right to withdraw from an order. Return costs are the responsibility of the customer. We can also send you a return label. The return costs are €10.00. If it proves necessary to use a specialized transport company (freight and road transport), the costs amount to €100.00. The amount will be deducted from the amount refunded. For more details, please see the Returns section. Obviously this does not apply in the event that the goods are defective.

No, these are high quality generative art prints.

You will find all the frequently asked questions in the FAQs. If you cannot find the answer to your question, please send us an email to: leonardodeganci@hotmail.com